Privacy Policy

PRIVACY POLICY

Last updated: 21 August 2026

S.R.L. “DIA DENTS” respects your right to privacy and is committed to protecting the personal data of patients, visitors and users of diadents.md.

This Privacy Policy explains what personal data we may collect, why we collect it, how we use and protect it, and what rights you have regarding your personal data.

1. Data Controller

The data controller is:

S.R.L. “DIA DENTS”

IDNO: 1018600038780

Registered address: mun. Chișinău, Rîșcani sector, 18 Colina Pușkin Street, office 1, Republic of Moldova

Administrator: Uncuța Victor

Website: https://diadents.md/

Phone: 069 55 95 59

The company’s main activity is the provision of dental care services.

2. Personal Data We Collect

Depending on how you interact with us, we may collect:

  • first and last name;
  • telephone number;
  • email address, where provided;
  • appointment information;
  • requested dental service;
  • requested appointment date;
  • messages and information submitted through website forms;
  • technical information about your device and browser;
  • IP address;
  • information about your use of the website;
  • information collected through cookies and similar technologies.

We aim to collect only the information necessary for the relevant purposes.

3. Health Data

When providing dental services, the clinic may process information concerning a patient’s health and other medical information necessary for diagnosis, treatment and monitoring.

This may include:

  • medical and dental history;
  • oral health information;
  • diagnoses;
  • treatment plans and procedures;
  • information about allergies and contraindications;
  • examination results;
  • X-rays and other medical images;
  • information provided during consultations;
  • medical records.

Health information is treated as confidential and is accessible only to authorised persons where necessary for providing healthcare services and fulfilling legal obligations.

4. Purposes of Processing

We may use personal data for:

  • arranging appointments;
  • confirming or changing appointments;
  • communicating with patients;
  • providing dental services;
  • maintaining medical records;
  • diagnosis and treatment;
  • responding to website enquiries;
  • improving our services;
  • maintaining website security;
  • preventing misuse;
  • analysing website traffic and performance;
  • measuring advertising campaign performance where appropriate consent has been obtained;
  • complying with legal obligations.

5. Legal Basis

Depending on the circumstances, personal data may be processed on the basis of:

  • your consent;
  • steps taken at your request before entering into a contractual relationship;
  • performance of a contractual relationship;
  • provision of healthcare services;
  • compliance with legal obligations;
  • legitimate interests pursued by the controller, provided that these interests do not override your rights and freedoms.

Health data is processed only where a lawful basis exists and as permitted by applicable law.

6. Website Forms

Our website may contain forms for appointments and contact requests.

When you submit a form, the information provided is used to process your request and contact you.

Please do not submit medical information through public website forms unless it is necessary for your request.

7. Children’s Data

Dia Dents provides dental services to both adults and children.

Where personal data concerning a child is processed, we apply the relevant legal requirements and, where appropriate, communicate with the parent or legal representative.

8. Sharing Personal Data

Where necessary, personal data may be accessible to:

  • authorised medical staff;
  • authorised administrative personnel;
  • hosting and IT service providers;
  • website maintenance providers;
  • analytics providers;
  • marketing and advertising service providers where legally permitted;
  • public authorities where required by law.

We do not sell your personal data.

9. Google Analytics

Our website may use Google Analytics to understand how visitors use the website and to improve its performance.

Non-essential analytics cookies and related technologies are activated according to your consent preferences.

For more information, please see our Cookie Policy.

10. Facebook and Marketing

The website may use Meta/Facebook tools to measure advertising performance and analyse interactions with the website.

These technologies may be used to measure conversions, create advertising audiences and improve advertising campaigns.

Marketing technologies that require consent are activated only after the relevant consent has been provided.

11. Cookies

Our website uses cookies and similar technologies.

They may be used for:

  • technical operation of the website;
  • remembering preferences;
  • language selection;
  • statistics;
  • analytics;
  • marketing and advertising.

For detailed information, please see our Cookie Policy.

12. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected or for the period required by applicable law.

Medical records may be retained for the periods established by applicable healthcare legislation.

Information submitted through website forms may be retained for as long as necessary to process the request and fulfil legal obligations.

13. Data Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction, alteration or unauthorised disclosure.

Access to medical information is restricted to authorised persons who require such information to perform their professional duties.

14. Your Rights

Subject to applicable law, you may have the right to:

  • access your personal data;
  • correct inaccurate or incomplete data;
  • request deletion where legally applicable;
  • request restriction of processing;
  • object to certain processing activities;
  • withdraw consent;
  • request data portability where applicable;
  • receive information about how your personal data is processed.

15. Withdrawal of Consent

Where processing is based on your consent, you may withdraw your consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

Cookie preferences can be changed through the consent management tool available on the website.

16. Marketing Communications

Where you have provided the necessary consent, we may use your contact details to send information about services, offers and clinic news.

You may withdraw your consent to marketing communications at any time.

17. International Data Transfers

Some technical, analytics or marketing providers may process data outside the Republic of Moldova.

Where an international transfer applies, it will be carried out in accordance with applicable legal requirements and appropriate safeguards.

18. Third-Party Websites

Our website may contain links to Google Maps, social networks and other third-party services.

We are not responsible for the privacy policies of those third parties.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our operations.

The current version will be published on this page with the date of the latest update.

20. Contact Details

For questions concerning this Privacy Policy or the processing of your personal data, please contact:

S.R.L. “DIA DENTS”
IDNO: 1018600038780
18 Colina Pușkin Street, office 1, Rîșcani sector, Chișinău, Republic of Moldova
Phone: 069 55 95 59
Website: https://diadents.md/